Service

• Lowering the efficiency of logistics processes and increasing the number of returns caused by faulty or worn-out barcode scanning or printing equipment, or a poorly calibrated RFID system?
• Downtimes or slowdowns in production or warehouse logistics caused by failures or imperfections of LAN / WLAN networks, software conflicts or failures, or mismatch of IT systems with the equipment used in your company?
• Sudden shortages of goods or storage space not previously signalled by poorly configured system,
• Costs of damage to equipment caused by employees during their daily work?
• Constant, recurring hardware or software failures burdening the company’s IT or technical support team?

Do you want to replace these loads with quick diagnosis of problems and service that guarantees smooth operation of logistics processes in your company? Choose IBCS Poland, an integrator of supply chain solutions with over 20 years of experience in Poland and Central Europe.

1. Contracts with companies without certification and authorization of device manufacturers and trained staff are a risk of losing time and deepening problems in logistics.
2. Apparent savings resulting from the selection of many small, cheap offers usually lead to costly losses caused by incorrect notifications of defects and misunderstandings between companies responsible for servicing individual elements of the logistics system.
3. A hasty replacement of equipment due to a failure means unjustified costs and the risk of disrupting your logistics processes if the new equipment is not integrated with other solutions in your company.
4. Limited access to service is a risk of helplessness in the face of downtime.
5. Equipment inspections possible only during working hours will reduce the efficiency of your logistics processes and generate additional costs.
6. Service that does not guarantee replacement equipment means further costs, bottlenecks and slowdowns throughout the period of equipment repair.
7. Lack of access to fast and secure remote assistance will result in the need for an expert to travel to your premises before any diagnostics can begin.

Don’t risk it. Choose IBCS Poland service plans. You will be assured of comprehensive support for the entire range of software and hardware.

• Easy and quick contact with the service – solutions to all problems can always be initiated under one telephone number.
• Guarantee of quick diagnosis and efficient response – for example, repairing a printer by our service technician takes 8 hours, including travel.
• Elimination of downtime thanks to replacement equipment received from us.
• Prevention:
  • protection against failure of LAN and WLAN radio networks, which we constantly monitor,
  • reduction of faults to a minimum thanks to our constant, comprehensive care over your maintenance processes,
  • simplifying the process of accepting urgent orders, which can be implemented under a service contract with IBCS Poland,
  • maintaining the highest efficiency of the logistics system – periodic reports with suggestions for improvements from IBCS Poland experts.
• Savings – the terms of the contract remain unchanged. You will predict the service budget for the next year in advance, and we will offer attractive discounts.

• We will audit and optimize LAN/WLAN network.
• We will design and deliver a warehouse labeling system, with elements with written durability guaranteed up to 50 – 100 years.
• We deliver new labels on time to meet your supply chain requirements. Including printouts of small batches on request and reprints in several hours in crisis situations.
• We will replenish consumables,
• We will replace the equipment with modern, tailored and optimized for your needs:
  • Fast and flexible in configuration Zebra scanners, based on the familiar Android system,
  • Durable and error-free Zebra terminals that speed up work in the warehouse,
  • Fast and trouble-free network label printers,
  • Efficient, automatic Cobalt label applicators that will accelerate the workflow without new recruitments, and reduce the number of equipment, collection points and labeling.
  • Efficient and compliant radiotelephones that will synchronize shift workers without interrupting their work and unnecessarily traveling long distances.
• We will implement new generation solutions:
  • Voice picking systems.
  • RFID system, accelerating product scanning to several hundred readings per second and detecting incorrect composition of the order.
  • AMR robots that will take over and automate tasks related to the physical movement of goods, and at the same time minimize the risk of traffic accidents in the warehouse,

• We will implement and integrate IT solutions that will create a coherent logistics system:
  • ibcsTiger – a WMS system – for efficient warehouse management and shortage prevention.
  • ibcsSnapEvidence – a system that will record events and recognize: security incidents, damage to goods during transport, picking or packing, packing errors.
  • ibcsDetector – an image analysis system supported by artificial intelligence, which will ensure the safety of employees and immediately alert about problems.
  • NiceLabel Designer – label printing management software
  • ibcsCloud – an ecosystem of applications for safe use in the cloud, without interfering with your own infrastructure or investing in additional equipment.
• We will conduct professional trainings that will eliminate competence gaps.

At IBCS Poland, reflexes and access to knowledge are important. We are distinguished by quick reactions even to unusual problems. We base our diagnostics on a database of case studies and ready-made foreign solutions, developed in the community of IBCS Group integrators (Czech Republic, Slovakia, Hungary, Bulgaria).